Last updated: 8 November 2026

Terms of Service

These terms are an agreement between Austin Excell, operating as Click & Done Digital ("we", "us"), of 136 San Pedro Drive, Hamilton, Ontario L9C 2C8, Canada, and the business that creates an account ("you"). By creating an account, or by using SubCert Sentinel (the "Service"), you agree to them and to our Privacy Policy. Questions: support@clickdonedigital.tech.

1. What the Service is

SubCert Sentinel helps a general contractor keep track of subcontractors' certificates of insurance (and, for Ontario, WSIB clearance certificates), check them against your requirements, and send reminders. It is a record-keeping and reminder tool.

It is not insurance, legal, or compliance advice, and we are not an insurance broker or agent. The status shown for a subcontractor (Site-ready, Expiring, Blocked) is only as good as the information entered and approved in your account. You remain responsible for deciding who may work on your sites and for confirming a certificate with the insurer, the broker, or WSIB where that matters to you.

2. Your account

You must be able to form a binding contract and have authority to act for your company. Keep your password secret and tell us at once if you think your account was misused. You are responsible for what the people you add to your account do with it. Choose a strong password; we store only a hash of it.

3. Free trial, plans and payment

• A new account starts with a 14-day free trial. No card is needed to start the trial.
• Paid plans (Starter, Pro and Business) are billed monthly in Canadian dollars (CAD) at the prices shown on our pricing page when you subscribe. Applicable taxes, such as HST, are added where required.
• Payments are processed by Stripe. We never see or store your full card number. By subscribing you also accept Stripe's terms for its payment services.
• Subscriptions renew every month until canceled. If you subscribe before your trial ends, the days left in your trial are kept and the first charge is made when the trial ends.
• You can change plan or cancel at any time in the customer portal (Settings, then Billing). A cancellation takes effect at the end of the period you have paid for. [REFUND POLICY: for example, fees already paid are not refunded except where the law requires it.]
• If a payment fails we will tell you and Stripe may retry the card. If it still fails, the subscription is canceled.
• We may change prices for future periods by giving you at least 30 days' notice by email.

4. Your data and your subcontractors' data

You own the information you put into the Service, including subcontractor names, contacts, certificates, policy details and WSIB certificate numbers ("Your Data"). You give us permission to store and process it only to run the Service for you.

You promise that you have the right to enter Your Data, and that the people whose contact details you add (for example a subcontractor's office contact or insurance agent) can reasonably expect to hear from you about their insurance paperwork. You are responsible for telling them, and for answering their questions about their information. See the Privacy Policy for how we handle personal information.

5. Emails the Service sends

The Service sends emails on your behalf to your subcontractors and their agents: certificate requests, expiry reminders, rejection notices, and similar messages about the paperwork you asked them for, plus account messages to you (password resets, invitations, billing notices). These are transactional messages connected to an existing business relationship.

You must not use the Service to send advertising or promotional messages. If we ever send a marketing email, we will do so only with consent, we will identify ourselves, and every such email will include a working unsubscribe link, as Canada's anti-spam law (CASL) requires.

6. Acceptable use

Do not misuse the Service: no unlawful use, no uploading malware, no attempts to break into other accounts or probe our systems, no excessive automated requests, no reselling the Service without our written permission, and no uploading files that you do not have the right to share.

7. Service levels and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may add, change or remove features. We will give reasonable notice of a change that significantly reduces what you pay for. We may suspend an account that breaks these terms or puts the Service at risk.

8. Ending the agreement

You can stop using the Service at any time, export your data (CSV exports), and delete your organization from Settings; deletion removes your data from the live system as described in the Privacy Policy. We may end your access if you seriously or repeatedly break these terms, after notice where reasonable. Sections that by their nature should continue (payment owed, disclaimers, limits of liability, governing law) continue after the agreement ends.

9. Disclaimer

The Service is provided "as is" and "as available". To the fullest extent the law allows, we give no warranties other than those that cannot be excluded, including no warranty that a certificate is genuine, that coverage is in force, or that the Service will catch every expiry, cancellation or deficiency.

10. Limitation of liability

To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, or for any loss arising from a subcontractor working on site without valid insurance or WSIB clearance; and (b) our total liability to you for all claims arising out of or related to the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Indemnity

You will cover our reasonable losses and costs from a third-party claim caused by your breach of these terms, or by Your Data being unlawfully collected or used by you.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario, sitting in [CITY, e.g. Toronto], have exclusive jurisdiction, except that either of us may go to any court to protect intellectual property or confidential information.

13. Changes to these terms; contact

We may update these terms. For a material change we will email the account owner at least 30 days ahead; continuing to use the Service after that means you accept the new terms. The whole agreement is these terms and the Privacy Policy. Contact: Austin Excell, operating as Click & Done Digital, 136 San Pedro Drive, Hamilton, Ontario L9C 2C8, Canada, support@clickdonedigital.tech.

Terms of Service · Privacy Policy